Privacy Policy

1. Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through third-party payment providers)

b. Non-Personal Information

• Cookies and similar technologies

• Browser type and device information

• IP address

• Pages visited and time spent on the website

2. How We Use Your Information

We use your information only when necessary and for legitimate purposes, including to:

• Comply with legal and regulatory obligations

• Process and fulfill orders

• Communicate order updates and customer support responses

• Improve our website, products, and services

• Send updates or promotional content (only if you choose to receive them)

3. Cookies

Our website uses cookies to improve functionality and user experience. Cookies help us understand how visitors use our site so we can make thoughtful improvements.

You may disable cookies in your browser settings at any time. Please note that some features of the website may not function properly if cookies are disabled.

4. Sharing of Information

We respect your privacy and do not sell or trade your personal information.

Your data may be shared only with trusted third parties when necessary, such as:

• Payment processors
• Shipping and delivery partners
• Website hosting and technical service providers

All third parties are required to handle your information securely and only for agreed purposes.

7. Returns, Refunds, and Right of Withdrawal

In accordance with Finnish and European Union consumer protection law, customers have the right to withdraw from a distance purchase within 14 days of receiving the goods, without giving any reason.

Right of Withdrawal

• The withdrawal period expires 14 days from the day you, or a third party indicated by you (other than the carrier), receives the goods.
• To exercise your right of withdrawal, you must inform Patring Vill Company (PV Co.) of your decision through a clear written statement (for example, by email).

Effects of Withdrawal

• If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard option).
• Refunds will be processed without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.
• Refunds will be made using the same payment method used for the initial transaction, unless otherwise expressly agreed.

Return Conditions

• Returned items must be unused, unwashed, and in their original condition and packaging.
• Customers are responsible for the direct cost of returning the goods, unless the item is defective or incorrect.

Exceptions to the Right of Withdrawal

In accordance with applicable consumer law, the right of withdrawal does not apply to:

Sealed items that are not suitable for return due to health or hygiene reasons, if unsealed after delivery

Customized or made-to-order items (such as handmade scrunchies)

5. Data Protection and Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While no online system can be guaranteed to be 100% secure, we continuously review and improve our security practices.

8. Third-Party Links

Our website may contain links to third-party websites. PV Co. is not responsible for the privacy practices or content of external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised effective date. Continued use of the website indicates acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

Patring Vill Company (PV Co.)
Email: hello@patringvillco.com
Website: patringvillco.com

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

When information is no longer needed, it is securely deleted or anonymized.

9. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal data, please contact us so we can take appropriate action.